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[{"groupName":"Using","faqList":[{"faqnumber":1,"question":"How do I contact a Member Service Representative if I need help?","answer":"\u003cp\u003ePlease call us at 1-800-235-8396 between the hours of 7:30 am and 8:00 pm CT Monday through Friday. Alternatively, you may send an email to \u003ca href\u003d\"\"\\u003c/a\u003e.\u003c/p\u003e\n"},{"faqnumber":2,"question":"What happens when I log out of the site?","answer":"\u003cp\u003eLogging out of your account ends your secure session and takes you back to the public area of the website. If you want to access your account information, you will need to log back in.\u003c/p\u003e\n"},{"faqnumber":3,"question":"Why am I not receiving emails from Victory Capital?","answer":"\u003cp\u003eSome email providers have spam filters that catch our emails as “junk” mail.\u003c/p\u003e\n"},{"faqnumber":4,"question":"What can I do to ensure I receive emails from Victory Capital?","answer":"\u003cp\u003eAdd our email address (or entire domain where possible — to your address book or contact list. This will ensure that our emails get through. Don\u0027t forget to also add our newsletter email addresses if you receive those emails.\u003c/p\u003e\n"}]},{"groupName":"Registration and account","faqList":[{"faqnumber":1,"question":"I forgot my password. What do I do now?","answer":"\u003cp\u003eClick the sign in button at the top right of the site navigation, and choose “forgot password” on that page. Follow the instructions given to reset your password.\u003c/p\u003e\n"},{"faqnumber":2,"question":"How can I create a strong password?","answer":"\u003cp\u003eThe password used on this site should not be one that you use for any other logins. You should create a password with at least one letter and one number. Using letter combinations that are not recognizable words and avoiding things like birthdays and addresses also help create a strong password.\u003c/p\u003e\n"},{"faqnumber":3,"question":"Should I share my password with others?","answer":"\u003cp\u003eNo, you should never share your password. Keep it in a secure place. If a family member needs to access accounts on, they should create their own login.\u003c/p\u003e\n\u003cp\u003eIf your email service provider or spam filtering program offers a \u0026quot;whitelist,\u0026quot; \u0026quot;safe list\u0026quot; or \u0026quot;friends\u0026quot; list, you may be able to add the domain ( to the list.\u003c/p\u003e\n\u003cp\u003eSome email servers place a clickable \u0026quot;not spam\u0026quot; link in the header of any email that is sent to the spam or bulk email folder. Clicking the link provides information and options for assuring that future emails from us are delivered to your inbox.\u003c/p\u003e\n"},{"faqnumber":4,"question":"How do I update my mailing address to ensure I receive my statements and documents?","answer":"\u003cp\u003eAfter logging into your account, please select \u0026quot;Profile \u0026amp; Preferences\u0026quot; from the drop-down menu under your name. Your address can be updated in your profile information.\u003c/p\u003e\n"},{"faqnumber":5,"question":"How can I view the forms I need for my account?","answer":"\u003cp\u003eForms can be found in the footer of the page after logging in. Your account-specific documents can be located in the Document Center in your Dashboard when you log in.\u003c/p\u003e\n"},{"faqnumber":7,"question":"How can I sign up for paperless statements and forms?","answer":"\u003cp\u003eAfter logging into your account, please select \u0026quot;Profile \u0026amp; Preferences\u0026quot; from the drop-down menu under your name. You can then change your preferences in the \u0026quot;Account Messaging\u0026quot; section.\u003c/p\u003e\n"}]},{"groupName":"Investing","faqList":[{"faqnumber":1,"question":"Where can I learn more about investing?","answer":"\u003cp\u003eVisit our \u003ca href\u003d\"/tools-resources/investor-learning-center.html\"\u003e\u003cb\u003eInvestor Learning Center\u003c/b\u003e\u003c/a\u003e for resources and educational content.\u003c/p\u003e\n"},{"faqnumber":2,"question":"Where can I find a prospectus?","answer":"\u003cp\u003eMutual fund prospectuses can be found \u003cb\u003e\u003ca href\u003d\"/literature/mutual-fund-prospectuses.html\"\u003ehere\u003c/a\u003e \u003c/b\u003eand\u0026nbsp;ETF prospectuses can be found \u003ca href\u003d\"/literature/etf-prospectuses.html\"\u003e\u003cb\u003ehere\u003c/b\u003e\u003c/a\u003e.\u003c/p\u003e\n"}]}]

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