Safeguarding Accounts

We share practical measures to enhance the security of your accounts and stay abreast of your account activity to keep you informed about possible threats.

Analytics and monitoring 

• Monitoring transaction patterns and activity helps us identify potential fraud at an early stage and alert you quickly.

Internal controls

• Hands-on oversight and regular evaluations enable us to identify and address potential vulnerabilities.

Specialized training

• Our staff, who supports your investment accounts, receives ongoing training to aid with fraud detection.

As an investor, it’s important to actively monitor your accounts. While Victory Capital protects your accounts, here are some steps you can also take to help keep your accounts secure. 

Stay abreast of the latest fraud schemes and more

• Leverage information from trusted sources. The more you know, the better you can protect yourself.
  

Monitor your accounts

• Keep an eye on your accounts for unusual activity. The sooner you notice something suspicious, the faster you can act to prevent fraud.
  

Enable multi-factor authentication (MFA) on your accounts

• MFA requires additional identification proof, such as a code sent to your phone, before accessing your account. This makes it more difficult for your account to be hacked. You should enable MFA in your account settings on vcm.com. To enable MFA, log in to your account, click on "Profiles & Preferences" and select "Security Preferences."
  

Activate delivery settings on your account

• Review your account to ensure email and text notifications are activated to receive urgent messages, account updates and more. To review your delivery settings, log in to your account, click on “Profiles & Preferences” and select “Delivery Settings.” 

Update security settings as needed

• As cybersecurity threats evolve, it's important to regularly review and update your security settings. To enhance your account protection:
  • Do not share your login credentials
  • Update your passwords often
  • Review your contact information to ensure it is current

If you suspect fraud, it’s important to act quickly and reference the following guidelines to protect your assets and prevent future threats.

Reporting fraud

• Contact Victory Capital and other compromised financial institutions
  Immediately call us and notify other investment firms, banks, or credit card issuers. This enables the institution to freeze the affected accounts, prevent further unauthorized transactions and begin an investigation.
• File a police report
  Depending on the severity and type of fraud, it’s advisable to file a police report. This provides an official record and can be important for any legal or insurance claims.
  
  

Documenting fraud

• Keep records
  Maintain detailed records of all communications related to the fraud, including dates, times, names of representatives spoken to, and copies of any related documents or emails.
• Monitor accounts
  Continuously monitor all accounts for any additional unauthorized transactions and report them immediately.
  
  

Protecting personal information

• Change passwords and PINs
  Swiftly change your passwords, PINs and other security credentials for online banking and investment accounts.
• Secure personal data
  You may need to place a fraud alert on your credit reports with major credit bureaus and consider a credit freeze to prevent further damage.
  
  

Staying informed on common fraud tactics and emerging threats

• Educate yourself
  For your ongoing protection, stay informed about online security, common scams and more. Visit the Federal Trade Commission website for timely information. 
  
  

Monitoring accounts and following up on claims

• Regularly monitor accounts at all financial institutions
  Continue to monitor accounts for any signs of fraudulent activity over the following weeks and months.
• Stay abreast of your credit reports
  Checking your credit reports could help you spot potential additional identity theft or fraud early. You can monitor your credit reports by utilizing Equifax, TransUnion and Experian.
• Follow up on claims
  Contact your financial institutions to ensure your claims are processed and resolved.

Seeking help from fraud specialists

• Get guidance
  If you suspect fraud on your account, please contact us immediately at 1-800-235-8396.
• Consider legal advice
  Seeking legal counsel might be necessary depending on the complexity of the fraud, particularly if large sums are involved or if the fraud has broader implications.