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Our Member Service Representatives are experienced professionals who are committed to serving your investment needs. Call today to learn more about how we can help you reach your investment goals.

 

We are currently experiencing high call volumes. View our Registration FAQs. Thanks for your patience.

By phone:

+1 800-235-8396

Monday-Friday 7:30am to 8:00pm (CT)
Saturday 8:00am to 4:30pm (CT)

By email, fax, or mail:

Fax: +1 833-934-1608

Frequently Asked Questions

Please make sure you are using your Victory Capital User ID to log in. If you have not completed your registration, and you are a USAA Member with a USAA Mutual Funds or a USAA 529 College Savings account, please log in to USAA.com and go to the “To Do Now” section on the transition hub to start the process.
To get started, please log in to USAA.com and go to the “To Do Now” section on the transition hub to start the process.
From the login page, click on “Forgot User ID?”. In the box that says “USAA Member ID,” enter your USAA number. Note: Your USAA number is different than your USAA Online ID. Follow the instructions provided to retrieve your Victory Capital User ID.
Log in to https://mysecure.vcm.com/documentcenter. Select the year and from the Document Category drop-down menu box, select “Tax Documents.” This applies only if you have elected e-delivery.
Log in to https://mysecure.vcm.com/documentcenter. Select the year and from the Document Category drop-down menu box, select “Statements.” This applies only if you have elected e-delivery.

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